Customer Service Lounge

Ever wish ticking off your to-do list was a bit more breezy?

Head to our Customer Service Lounge, on the upper level opposite Starbucks.

You can now enjoy brand new services all in one place, like printing, CollectPlus, and more.

We still have all the services you already love, too.

Find us on AccessAble here.

Services include:

Kiddy Car Hire Pull into our pitstop and take the weight off of your children's feet with our Kiddy Cars! Our Strollex Strollers come in various car designs and colours and are a fun way for kids to travel around the shopping centre while you do your shopping. Visit our Customer Service Lounge to hire a Kiddy Car from just £3 (£20 deposit required).

Printing Services Everything is digital these days but sometimes you just need that hard copy on paper. No printer? We're here to rescue that contract you just need to get signed or that overdue essay.
NB: The printer can only print directly from a USB stick. Photocopies can also be made.

Lockers Weighed down with shopping bags? Don't fancy carrying your gym kit with while you hit the sales? We have storage facilities and lockers so you can take the weight off your shoulders while you visit Festival Place.

Car Park Assistance and Payments Our team can help with general assistance and advice and process season ticket applications and payments.

Parcel Collection and drop-off

Amazon lockers and DHL parcels

CollectPlus Have your items delivered to our convenient CollectPlus point or return your items easily from over 350 brands. You can also send your parcels across the UK. Watch the video here to find out more.

RADAR Keys We stock and sell RADAR keys for our disabled toilets.

Shopmobility Shopmobility offer a range of wheelchairs and electric scooters for hire on a daily or part daily basis.

Lost Property If you have lost an item while at Festival Place, our team can see if it has been handed in. If it hasn't you can leave your details on our Lost Property database so we can contact you if it is found in future.

Safe Place We are a safe place zone for vulnerable adults.

Centre Maps/Directions Need pointing in the right direction? We're happy to help!

Onward Travel We can call you a taxi from trusted local firms and have bus and train time tables to assist you with your onward journey from Festival Place (we'll be sad to see you go!)

First Aid Our trained first aiders are here to help if you suffer a bump or scrape on your travels, or if you aren't feeling well.

Calm Corner is a small quiet zone within the customer lounge